Job Search Results

Internal Case Review Officer

We are looking for experienced case review officers to join various teams within an ever growing Federal Government Department.

The role:

We are looking for a hardworking individual to work alongside the National Review Team and work within the framework of legislation to build a large government agencies mission and business objectives.

Key responsibilites:

  • Receiving and reviewing requests in order to make decisions relating to reasonable and necessary supports and whether or not to conduct a plan reviews
  • Apply legislation, operational guidelines and policy to individual requests
  • Apply principles of administrative law decision making in accordance with both primary and secondary sources, for example under the criteria for reasonable and necessary supports
  • Collect further information by speaking directly with participants and their representatives.
  • Change the priority of the request (at any time as circumstances require)
  • Undertake internal review - from contact with participant to drafting decision for delegate approval to implementation of decision by Local Area Coordinators or Regional Officers
  • Obtain expert assistance and policy directions from internal stakeholders if required
  • Exercise judgement in working with staff throughout the process to ensure high quality decisions, assistance and recommendations

To be successful, you must:

  • Tertiary qualification in a relevant field, i.e. Government, Law, Arts, Health.
  • Experience in a similar type role, dispute resolution/ complaints/ reviews/ case work/ insurance etc
  • Experience working with people with disability or lived experience of disability.
  • Understands excellence in making decisions under legislation.

How to apply:

If the description above sounds like you, please apply via the link provided or send through your details to

Please note: Successful candidates will undergo Entry Level checks and working with children and/or vulnerable people checks where applicable.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Apply Now

Advertiser Details


All jobs by this advertiser

Job Summary

Contract or Temp
Insurance - Claims & Assessors
Date Listed: