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Internal Case Review Officer

We are looking for experienced case review officers to join various teams within an ever growing Federal Government Department.

The role:

We are looking for a hardworking individual to work alongside the National Review Team and work within the framework of legislation to build a large government agencies mission and business objectives.

Key responsibilites:

  • Receiving and reviewing requests in order to make decisions relating to reasonable and necessary supports and whether or not to conduct a plan reviews
  • Apply legislation, operational guidelines and policy to individual requests
  • Apply principles of administrative law decision making in accordance with both primary and secondary sources, for example under the criteria for reasonable and necessary supports
  • Collect further information by speaking directly with participants and their representatives.
  • Change the priority of the request (at any time as circumstances require)
  • Undertake internal review - from contact with participant to drafting decision for delegate approval to implementation of decision by Local Area Coordinators or Regional Officers
  • Obtain expert assistance and policy directions from internal stakeholders if required
  • Exercise judgement in working with staff throughout the process to ensure high quality decisions, assistance and recommendations

To be successful, you must:

  • Tertiary qualification in a relevant field, i.e. Government, Law, Arts, Health.
  • Experience in a similar type role, dispute resolution/ complaints/ reviews/ case work/ insurance etc
  • Experience working with people with disability or lived experience of disability.
  • Understands excellence in making decisions under legislation.

How to apply:

If the description above sounds like you, please apply via the link provided or send through your details to daniela.dragovic@randstad.com.au

Please note: Successful candidates will undergo Entry Level checks and working with children and/or vulnerable people checks where applicable.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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Randstad

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Job Summary

Type:
Contract or Temp
Location:
Melbourne
Profession:
Insurance
Role:
Insurance - Claims & Assessors
Reference:
90M0429207_2487095117439021687
Date Listed:
21-Nov-20