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Mid-Level Implementation/Software Support Coordinator - Sunshine Coast

Get involved in project work implementing new setups for clients and supporting them through the journey; diverse project coordination role.

Are you an Implementation and/or Project Coordinator with a technical background? If the answer is yes, this Global company with presence on the Sunshine Coast are looking for you...

Opportunities in this type of position on the Sunshine Coast are a rarity. You will join a tight knit and growing team of technical implementation/support staff, based a 5 minute drive from the beach. To be successful in this role you will be proactive, deadline driven with excellent time management skills, tech savvy and will have a strong customer focus.

Your responsibilities will include:

  • Work directly with major clients to support management of ongoing programs
  • Look after order vetting, order processing, script checking, client implementation/boarding, franchisee administration, card fulfilment, third party coordination and escalated technical support
  • Work closely with Product Development, Accounting, Sales, QA and Client Services teams
  • Learn the scope of existing products/practices to proactively assess any problems that may arise 
  • Participate in user acceptance testing and live/real time system cut over processes
  • Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
  • Coordinate with external vendors and partners  to escalate and resolve issues 
  • Ability to work independently
  • Utilise checks and validations to ensure all settlement outputs are generated as expected
  • Deal with all teams to ensure all bases of a project are covered such as design, programming, sales and billing/finance 

You should have the following skills and experience:   

  • Ability to work within a web-based environment
  • Previous experience interfacing with large clients and/or vendors
  • Previous Project Coordination experience 
  • Previous technical support experience 
  • Advanced computer skills in MS Office products
  • Ability to work well independently  and under pressure
  • Excellent time management skills and ability to prioritise tasks
  • Relentless attention to detail, accuracy and functionality
  • Excellent communication skills, both written and verbal
  • Analytical, client-oriented and comfortable with routine tasks  
  • Adaptable to change with a strong desire to learn
  • Knowledge of POS systems would be an asset

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact James Perry on 07 3339 5611. Please quote our job reference number: 200185375.
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Advertiser Details


Level 1, 380 Docklands Drive
Waterfront City
Docklands VIC 3008

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Job Summary

Permanent / Full Time
QLD Other
IT & Telecomms
Project Management
Date Listed: