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Technical Service Delivery Manager

Leading telecommunications organisation is seeking an experienced technical delivery manager to work into a government department on a permanent basis

The Contact Centre and Hosting Technical Services Manager (TSM) role provides senior operational advice, support and technical expertise in the design, development, implementation, maintenance and operational assurance of the departments Contact Centre and Hosting environment. The role is also the dedicated System Owner for the MNS Hosting System which provides a virtual hosting platform to support the delivery of many critical MNS services.

The role primarily delivers a BAU function aligned with the delivery, performance, maintenance and growth of the departments Contact Centre and Hosting solutions. The position is also required to work closely with pre-sales focusing on the design and supportability elements of in scope Contact Centre and Hosting solution architecture.

The role will require knowledge of ITIL methodology. This will involve the use of Incident, Change and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure that Contact Centre and Hosting performance levels are exceeded.

The role is required to lead a virtual team of (5 to 15) Contact Centre, Data Base and Pre- Production Engineers in the successful development, operation and maintenance of the departments infrastructure and application based Contact Centre and Hosting services.

Requirements :

  • Previous history of operating in delivery focused position. 
  • Previous experience utilising Genesys and Cisco
  • Australian Citizenship
  • Existing or ability to gain security clearance

To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Natasha Cutler on 02 6151 9208. Please quote our job reference number: 200182454.
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Advertiser Details


Level 1, 380 Docklands Drive
Waterfront City
Docklands VIC 3008

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Job Summary

Permanent / Full Time
IT & Telecomms
Date Listed: